Zenloop – Q-Summit


zenloop is a SaaS customer experience management platform based on the Net Promoter Score (NPS). With zenloop companies can gather feedback from various channels which can then be analysed and clustered automatically within the zenloop software. This empowers companies to identify unsatisfied and potentially churning customers immediately and to understand the reasons for this as well as to inform relevant stakeholders. Furthermore it empowers companies to win back churning customers with personalized actions and to therefore increase customer retention significantly. zenloop was founded in 2016 by the two former Flaconi founders Björn Kolbmüller and Paul Schwarzenholz as well as by the experienced CTO Lukasz Lazewski. The company is based in Berlin with a staff of currently 35.
Working at zenloop gives you the possibility to create real impact with your work as well as to get deep insights into what makes E-Commerce companies successful. You can change the way companies retain customers and act on customer feedback. Support us with our mission to improve the relationships between companies and their customers in a multi-billion-Euro industry!